Last updated: October, 2025
At PrimeGoods Alliance, customer satisfaction is our top priority. We aim to ensure that every product you purchase meets your expectations in quality and service. If, for any reason, you are not fully satisfied with your order, we’re here to help.
1. Returns
You may request a return within 7 days of receiving your order if:
The item is defective, damaged, or incorrect, or
The item is unused, in its original packaging, and in resellable condition.
To start a return, please contact us at primegoodsalliance@gmail.com with your order number, item details, and photos (if applicable). Our team will review your request and guide you through the process.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days via your original payment method.
Shipping fees and payment gateway charges (if any) are non-refundable, except in cases of defective or incorrect items.
If you have not received your refund after 10 business days, please contact your bank or payment provider first, then reach out to us for further assistance.
3. Exchanges
If you received a faulty or incorrect product, we’ll gladly exchange it for the correct one. Exchanges are subject to product availability. If the replacement item is unavailable, we will issue a full refund instead.
4. Non-Returnable Items
Certain products cannot be returned or refunded, including:
Perishable goods (e.g., food, supplements)
Health and hygiene products
Sale or clearance items
Digital products or e-gift cards
Please check the product description for specific return eligibility before purchasing.
5. Return Shipping
If the return is due to an error on our part (wrong or defective item), we will cover the return shipping cost.
If the return is due to a change of mind, customers are responsible for return shipping fees.
6. Cancellations
Orders can be canceled within 12 hours of purchase before dispatch. Once shipped, cancellations are not possible — you will need to follow the return process after delivery.
7. Contact Us
If you have any questions about this Refund and Returns Policy, please contact:
PrimeGoods Alliance – Customer Support
primegoodsalliance@gmail.com
+447414691621
Riffa, Kingdom of Bahrain
Customer Commitment
At PrimeGoods Alliance, we’re committed to offering reliable products, transparent service, and complete peace of mind with every purchase.